Setapp single app appeal process

If you believe that we have made an unjust decision (for example, your app has been removed, suspended, restricted, demonetized on Setapp by mistake, etc.), you have the right to appeal our decision within six months of the moment you were notified of the action taken against your app.
Our moderation team carefully reviews every appeal — no automated systems are involved. A real person will assess your case and make the final decision. If you've reviewed our Developer Agreement and Review Guidelines and still think we might have gotten it wrong, we encourage you to submit an appeal.

How to submit an appeal?

1. Simply email us at [email protected] with the subject line:
   Subject:_ Appeal – [App Name] – [Decision Type]_
2. Include the following details in your email:
   • Your full legal name & contact details (including email).
   • Your app’s name.
   • The date you were notified about our decision.
   • A clear explanation of why you believe the decision was incorrect. If possible, attach supporting documents or screenshots.
   • The specific outcome you’re requesting, whether it’s reinstatement, clarification, or another resolution.
   • A confirmation that the information in your appeal is accurate and complete.

What happens after you submit an appeal?

1. Acknowledgment email – Within 14 calendar days, we’ll confirm that we’ve received your appeal.
2. Review process – Our team will carefully assess your case, which may include:

• Reviewing the reasons for the initial decision.
• Examining any new evidence you’ve provided.
• Checking relevant policies and compliance requirements.

3. Final decision – Within 14 calendar days of our review, we’ll send you our final decision.

Possible outcomes

✅ Reinstatement: If we determine the decision was incorrect, we sincerely apologize, and your app/account/monetization will be restored.
⚠️ Modification required: If changes are needed for compliance, we’ll guide you through the necessary updates. ❌ Decision upheld: If our decision remains unchanged, we will provide a clear explanation.

Further actions

If you still believe the decision was unfair, you have a few more options (in this order of priority):

1. Request a secondary review if you have new evidence to present.
2. Seek an out-of-court dispute resolution (for example, a certified alternative dispute settlement body or arbitration).
3. Pursue to the court dispute resolution.